lyrik.fm · Draft policy
Refunds and cancellations
Draft: under review
This page is a draft and may change before it is final.
If a render fails
- When a render reaches final failure, the system restores the credits used for that purchase automatically. If it used your first free clip, that entitlement is restored instead. This is a credit restoration, not an automatic refund to your card.
- You can download an existing, available purchased file again without spending credits. Download files are kept for 90 days. A new clip or changed purchase may have its own price; check the Download step.
Starting digital content
- The Download step asks separately for consent to start supplying digital content immediately and acknowledgement of the effect on cancellation rights. That purchase consent has its own version and time; the account Terms tick does not replace it.
Payment refunds and support
- Credit packs are sold through Stripe Managed Payments, where Stripe’s Onelink service is the merchant of record for the payment. For questions about the payment itself, such as a charge you do not recognise, a receipt or a refund of the payment, you can contact Onelink support at support.link.com. You can also email us and we will help.
- Stripe can refund a payment within 60 days of purchase in some cases, including to prevent a chargeback, and applies cooling-off periods where the law requires them. When a payment is refunded, the credits it added are taken back from your balance. Credits from that pack that you have already spent are recorded against your account.
Unused credits and other problems
- Contact hello@lyrik.fm with your account email and purchase reference. Do not send card numbers. We can investigate missing credits or downloads.
Seller and contact
lyrik is an independent business based in the UK.