My sign-in code isn’t working

Most sign-in problems come from an old or used code: ask for a new one and use the code in the newest email.

The quick fix

1. Close any older lyrik emails.
2. In the sign-in box, tap Use a different email, type your address again and tap Send my code.
3. Open the newest email and type its code within 10 minutes.

Messages about the code

• 'That code isn’t right. Check the email and try again.' The digits don’t match. Check you’re reading the newest email. You get 5 tries per code.
• 'That code has expired. Send a new one.' Codes last 10 minutes. Ask for a new one. You also see this if the link in the same email was already opened, because that uses the code too. You may already be signed in: check the tab where you opened the link.
• 'That code was used already. Send a new one.' The same code was used at the same moment somewhere else, for example in another tab. You may already be signed in there.
• 'Too many tries for that code. Send a new one.' You’ve had 5 tries with this code. Ask for a new one.
• 'Too many wrong codes for this address. Open the link in the email instead, or try again later.' After 10 wrong codes in an hour (or 30 in a day) for one address, typing codes is paused. Open the link in your newest email instead, or wait.
• 'Too many tries. Wait an hour and try again.' Too many wrong codes have been typed from your network. Wait an hour.

Messages when sending the code

• 'That doesn’t look like an email address.' Check for a typo, such as a missing '@' or a space.
• 'Too many tries from here. Wait an hour and try again.' Too many sign-in requests have come from your network this hour. Wait an hour. This can happen on shared wifi.
• 'The robot check didn’t pass. Try it again.' Wait for the check to finish, then tap Send my code again. If it keeps failing, turn off your ad blocker for lyrik.
• 'We’ve sent a few codes already. Check your inbox, or try again in an hour.' See I didn’t get the sign-in email.
• 'lyrik is in private beta for now. Ask us for an invite and we’ll let you in.' lyrik is now in open beta, so anyone can sign up. Reload the page and try again, and if you still see it, contact us. See Is lyrik.fm in beta? Can anyone sign up?
• 'Couldn’t send the code' or 'That didn’t work' followed by a number. Something failed on our side. Wait a minute and try again.

Messages about the link

• 'That sign-in link has expired. Ask for a new one.' The link is too old. Links last 10 minutes, the same as codes. Ask for a new one.
• 'That sign-in link has already been used. Ask for a new one if you’re not signed in.' It was opened before, or its code was typed. Check the tab where you typed the code: you may already be signed in there.
• 'That sign-in link didn’t work. Ask for a new one.' The link was broken or cut short.

Good to know

• After 'Send it again', only the newest code works. The link in an older email still works until it expires.
• The code and the link in one email work once between them: using one uses the other.
• Still stuck? Contact us, or email hello@lyrik.fm.