I’ve paid. Where are my credits?

Your credits are added once your payment is confirmed. Coming back to lyrik from the payment page doesn’t always mean the payment went through, so check your balance before you do anything else.

Back in lyrik

1. Make sure you’re signed in to the same account you paid with.
2. Tap your balance pill to open Your credits, and check your balance and Recent activity.
3. If you were buying a download, go back to your song.
4. Check whether your download has already started. If it hasn’t, check the price and tick boxes again, then press the Download button.

If the top-up sheet is still open when your payment is confirmed, it carries on with what you were doing. If you reloaded the page or paid in a different browser, you may need to press the button again. Your credits are safe in your account either way.

If your balance hasn’t changed

Give it a moment, then open Your credits again. If the payment page said the payment failed or was cancelled, no credits are added, so follow what that page says. If it says the payment went through but the credits still aren’t there, open Help and choose Email support with the date and payment reference before you buy another pack. You can also use Contact us.

We only ever add a pack once for each payment, so you can’t be credited twice by mistake.