Credits and paying
Prices, your wallet and what is free.
- How do I add credits?
Pick a pack and pay securely with Stripe; the credits land as soon as it goes through.
- I’ve paid. Where are my credits?
Where to check your new credits, and how to get back to what you were buying.
- How do credits work?
One wallet for syncs, videos and clips: which credits are used first and which expire.
- Which changes are free, and which cost credits?
Styling and fixing are always free. You pay for new syncs and downloads.
- How do my 5 free syncs work?
How the welcome credits and the separate free first clip work.
- Why didn’t I get my free syncs?
Free syncs are one set per person, and a shared network can run out for the day.
- Can I pay from outside the UK? Why was my card declined?
Check the currency and payment choices on checkout, and what to do if payment fails.
- Understanding prices in lyrik.fm
What everything costs, how your free first clip works, and the five credit packs.
- What happens to my credits if a top-up is refunded or disputed?
The pack’s credits are taken back from your balance; anything it can’t cover comes out of the next credits you add.
- Can I get a refund?
Failed-job credits, restored free clips and how to ask about a payment.
- How much does it cost to sync a song?
A new sync uses 10 credits; eligible welcome credits cover five new syncs.
- Why do I have to top up more than my video costs?
Why packs can leave credits over, including the pack that covers a 4K video.
- Do prices include tax, and where’s my receipt?
Where to check the total, payment record and available receipt.
- How do I see my balance and what I’ve spent?
The balance pill and the ‘Your credits’ sheet, and what each activity line means.