The preview is slow or choppy

The preview is drawn live on your device, so it adapts to how much your device can do: it may look softer while it plays, but your download is always made at full quality.

What the preview does by itself

• It lowers its sharpness while playing if your device starts dropping frames, and steps back up when playback is steady again.
• Paused frames are always sharp. Pause to look closely at a detail.
• Devices with less memory or fewer processor cores, or with data saving turned on, get a lighter preview. You'll see 'Simplified for your phone. Your download is full quality.' (on a computer, 'Simplified for this device. Your download is full quality.'). Only the resolution changes. The effects, timing and layout are the same.
• Styles next to yours load ahead, so stepping to the next one is quick.

None of this changes your download.

Things that help

1. Close other browser tabs, especially other videos.
2. Close other apps running in the background.
3. Turn off low-power or battery-saver mode while you preview.
4. Plug in a laptop that's on battery.
5. Give a new style a moment. While it loads, you'll see 'Getting Xerox ready…' (with your style's name).
6. Use a computer if you can. The studio has more room there, too.

Good to know

• The preview is the same engine that makes your download, at a lower resolution when it needs to be.
• We haven't yet tried the studio on many real phones, so some older or low-cost phones may struggle more than we'd like. Let us know if yours does.

If something goes wrong

• 'Getting Xerox ready…' doesn't go away. The style is still loading on a slow connection. Wait a moment, or try another style and come back.
• The preview freezes. Reload the page. Your choices are saved by themselves. See Are my style changes saved?
• It's still choppy after all of the above. Contact us with your phone or computer model and your browser, so we can look into it.