Troubleshooting

Find your way past a problem.

• The analysis is stuck at 99% or on ‘Getting started…’

  The percentage is a guess. How to check your song and come back to it later.

• The ‘Sync my lyrics’ button won’t press

  Usually the robot check is blocked. How to get it to load.

• How do I get help from a person?

  The contact address used by the product and what to include without sharing secrets.

• Why can’t I start another video today?

  Understand a daily, monthly or capacity message when starting a song.

• Why is the Download button greyed out?

  What the Download button is waiting for, and how to get it going.

• What does this error message mean?

  Every message lyrik can show, grouped by step, with what to do and a link to the full answer.

• I lost my answers before the upload. Why?

  Nothing is saved until the upload finishes. How to avoid losing your work.

• The preview is playing without sound

  Browsers block sound until you tap. One tap turns it on.

• The preview is blank, black or stuck on 'Getting <Style> ready…'

  Checks for a preview that never draws, separately from a slow or silent preview.

• It says ‘We couldn’t find that project.’

  Check your account and saved song before assuming a project has expired.

• The preview is slow or choppy

  The preview adapts to your device. Your download is always full quality.

• My upload failed or keeps stopping

  Why uploads fail and how to get a big file through.