What does this error message mean?

Find the message you saw below, word for word: each one says what it means, what to do, and where to read more.

Tip: search this page for a few words from your message. Where a message has a number or a name in it, such as '(500)' or a style name, search for the words around it.

Track and upload

• 'Tracks can be up to 8 minutes long.' Upload an edit of 8 minutes or less. Audio files
• 'That file is over 100 MB.' Export a FLAC or a 16-bit WAV first, for better sound. Upload problems
• 'Use an MP3, WAV, FLAC or M4A file.' The file isn't an audio type we take. Export it as one of these. Audio files
• 'We couldn't read that audio file.' The file may be damaged. Export it again and try again. Audio files
• 'That file doesn't seem to contain audio.' We found no audio, or it's 5 seconds or shorter. Audio files
• 'Choose your track.' The upload arrived without a file. Choose it again. Audio files
• 'Could not read the upload.' The upload arrived damaged. Try again on a steadier connection. Upload problems
• 'The upload connection was interrupted. Please try again.' Your connection dropped. Use Wi-Fi and keep the page open. Upload problems
• 'Upload failed (500)' (or another number). Something failed on our side. Wait a minute and try again. Upload problems
• 'Add the song title.' Fill in Song title. Title and artist
• 'Paste your lyrics.' The lyrics box was empty. Pasting lyrics
• 'Those lyrics are too long (20,000 characters at most).' Remove anything that isn't sung, like notes or credits. Pasting lyrics
• 'Tell us who wrote the song.' Answer 'Who wrote it?'. Covers
• 'Add the original song's title and writers.' For a cover, fill in both fields. Covers
• 'Please confirm the rights statement.' Tap Yes, that’s right at 'One quick check.'
• 'Cover art must be a JPG or PNG.' Save your artwork as JPG or PNG. Cover art
• 'That cover is over 20 MB.' Export a smaller image. 3000 px square is plenty. Cover art
• 'Tell us where to send your video.' Type your email address. Upload and go
• 'Please complete the check that you’re not a robot, then try again.' Wait for the robot check to finish. Button won't press
• 'The robot check couldn’t load. Check your connection and reload the page.' An ad blocker or network may be blocking it. Button won't press
• 'You’ve started the maximum number of songs today. Try again tomorrow.' The daily limit for your network. Daily limits
• 'You’ve started the maximum number of songs today. Try again tomorrow.' Daily limits
• 'We’re at capacity today. Please try again tomorrow.' Nothing is charged. Daily limits
• 'We’ve sent a few sign-in codes already. Check your inbox, or try again in an hour.' Use the code in your newest email. No email

Sign-in

• 'That doesn’t look like an email address.' Check for a typo, such as a missing '@'. Sign-in problems
• 'Too many tries from here. Wait an hour and try again.' Too many sign-in requests from your network. Wait an hour. Sign-in problems
• 'The robot check didn’t pass. Try it again.' Wait for the check, then try again. Sign-in problems
• 'We’ve sent a few codes already. Check your inbox, or try again in an hour.' No email
• 'We couldn’t send the email just now. Try again in a minute.' No email
• 'That code isn’t right. Check the email and try again.' Use the newest email's code. Sign-in problems
• 'That code has expired. Send a new one.' Codes last 10 minutes. Sign-in problems
• 'That code was used already. Send a new one.' You may already be signed in in another tab. Sign-in problems
• 'Too many tries for that code. Send a new one.' Sign-in problems
• 'Too many tries. Wait an hour and try again.' Sign-in problems
• 'Too many wrong codes for this address. Open the link in the email instead, or try again later.' Sign-in problems
• 'lyrik is in private beta for now. Ask us for an invite and we’ll let you in.' lyrik is now in open beta, so reload and try again. If you still see it, contact us. Open beta
• 'Couldn’t send the code' or 'That didn’t work' followed by a number. Something failed on our side. Wait a minute and try again. Sign-in problems
• 'That sign-in link has expired. Ask for a new one.' Links last 10 minutes. Ask for a new one. Sign-in problems
• 'That sign-in link has already been used. Ask for a new one if you’re not signed in.' Sign-in problems
• 'That sign-in link didn’t work. Ask for a new one.' Sign-in problems
• 'Sign in to start this song.' Your song is uploaded and waiting. Sign in to start it. Waiting for sign-in

Analysis

• 'Getting started…' that doesn't move. Analysis stuck
• 'That didn’t work.' with 'Something stopped us part-way through. Your upload is safe, and trying again picks up where we left off.' or 'The analysis stopped unexpectedly. Try again.' Tap Try again. The failed try is refunded. Analysis failed
• 'Sign in to try again.' Analysis failed
• 'Add credits to sync this song.' Your free syncs are used up and you have under 10 credits. Sync cost
• 'This project is paused.' We've paused this project. Contact us
• 'Add your email to continue.' Older projects only: add an email to carry on. Analysis stuck
• 'This account has reached its monthly analysis limit.' Daily limits

Sync

• 'The look track is not ready yet.' Your song's timing is still being prepared. Wait a moment and reload the page. Check the sync
• 'Not saved' (under More tools). Your last change didn't save. Check your connection and make the change again. Saving sync fixes
• 'Line l12 is not valid' (or another line number). A change couldn't be saved. Reload the page and try again. Saving sync fixes
• 'We hear singing at 1:23, 2:45 that no line starts on.' Often an oh or a woah. Sometimes a line is sung more times than your lyrics show. Extra singing

Studio

• 'Getting Xerox ready…' (with your style's name). The style is loading. Slow preview
• 'Playing without sound. Turn sound on' or 'Tap for sound'. Tap once for sound. No sound
• 'Simplified for your phone. Your download is full quality.' The preview is lighter on your device. Your download isn't affected. Slow preview
• 'Needs a photo of a person on the cover' under a greyed-out style. Greyed out
• 'This font doesn’t have …, which your lyrics use' on a greyed-out font. Greyed out
• 'Your lyrics use letters … doesn’t have, so we’re showing a font that has them.' Font
• 'The style stills couldn’t be made' followed by a reason. The pictures on the style cards failed. The live preview still works. Reload the page later. Greyed out
• 'Your colour was lightened slightly so it reads on screen.' or 'Your colour was darkened slightly so the lyrics stay readable.' Your colour
• 'Unknown line' or 'Bad word' in Big words. The pick didn't save. Reload and try again. Big words

Credits and payment

• 'You’ve used your 5 free syncs. Add credits to sync this one.' Add credits to sync. Sync cost
• 'Sign in to add credits.' Add credits
• 'Top-ups aren’t open yet.' Buying credits is briefly unavailable. Reload the page and try again. Add credits
• 'Test top-ups are capped at 3 per account during the beta.' Add credits
• 'Too many top-ups started. Try again in an hour.' Add credits
• 'Payments aren’t available right now. Try again in a few minutes.' Add credits
• 'Couldn’t open the payment page' followed by a number. Try again in a minute. Add credits

Download

• 'Tick the box above to continue.' or 'Tick the boxes above to continue.' Download step
• 'Please tick the delivery box before using your credits.' or 'Please read and tick the cover notice.' Download step
• 'The delivery terms have changed. Reload the page, then tick the box again.' Download step
• 'Sign in to download. We’ll email you a 6-digit code.' Download step
• 'Add credits to download this.' Top up vs price
• 'We’re at capacity today. Your project is saved: try again tomorrow and nothing is lost.' Nothing is charged. Download step
• 'This project is paused. Get in touch and we’ll sort it out.' Contact us
• 'Missing request key. Reload the page and try again.' You won't be charged twice. Download step
• 'Your track is still being analysed.' Wait for the sync to finish. Download step
• 'Pick a style first.' Download step
• 'Pick HD or 4K.' HD or 4K
• 'Something went wrong with the render.' or a file marked 'Failed'. Trying again is free. Render failed
• 'This link has expired.' Open your song and tap Download again. Download again

Opening a project

• 'We couldn’t find that project.' Project not found

Not listed here?

Contact us with the exact message, a screenshot if you can, and your project link.